Living The Palace Life

The company continues to take the all-inclusive resort concept to new heights

PHOTO: In 2015, Palace Resorts debuted the Jamaica Sunset Grande in Ocho Rios. (courtesy Palace Resorts)

By Brian Major, Travel Pulse
All-inclusive resorts have been around for more than 30 years in some form or another, but not all of the brands that have emerged in that time can be said to be truly innovative. A case in point is Palace Resorts, which has successfully combined premium accommodations with deluxe amenities, facilities and services – plus an emphasis on A-list entertainment and a full menu of resort activities.
[post_ads]“An unparalleled level of service and comfort is standard throughout every property under the Palace Resorts umbrella,” said Palace Resorts Vice President of Sales and Marketing Kathy Halpern, referring to the company’s eight properties in Mexico and its resort in Jamaica. “We take the all-inclusive concept to the next level with well-appointed guestrooms featuring in-room whirlpools. We also feature CHI-branded products and amenities, including flatirons and blowdryers, shampoo, conditioner, body lotion and soaps.”

Palace Resorts properties have also “raised the standard” on food-and-beverage offerings, said Halpern, offering guests “top-shelf alcohol and luxury dining throughout the resort,” plus 24-hour daily room service.

Additionally, Palace distinguishes itself on the entertainment front with performances by top-shelf international entertainers. “We’ve had top-notch performances featuring incredible acts such as Shaggy, Usher, Ricky Martin, OMI, Enrique Iglesias, Gloria Gaynor, and Kool and the Gang,” Halpern said, adding that Duran Duran closed out 2016 with a concert at the Moon Palace Arena, with The Cranberries scheduled to perform there this year.

In other developments, the Grand at Moon Palace Cancun, a resort-within-a-resort located within the Moon Palace Cancun complex, is undergoing a $450 million renovation, designed to elevate it to the “highest possible luxury standards,” said Halpern. The revamped property will offer travelers more than 1,300 guestrooms; an expanded lobby; nine outdoor swimming pools, including an adults-only pool with a live DJ; five swim-up bars; a beach club; a waterpark; and a bowling alley.
“The Grand at Moon Palace Cancun will offer guests who wish to elevate the concept of a traditional all-inclusive an unparalleled luxury feel,” said Halpern. “Guests of all ages will have hours of endless indoor and outdoor entertainment at their disposal via a massive waterpark and six-lane bowling alley.”

The Grand at Moon Palace Cancun will also offer guests eight dining options, including Asian, French, Lebanese and Mexican fare, and family-friendly facilities including The Playroom for younger kids, and a teen lounge featuring video games and a giant concession stand. Additionally, the resort will offer the Awe Spa, a new 76,875-square-foot facility featuring more than 60 spa suites, a hydrotherapy circuit, plunge pools, and steam and sauna rooms.

In 2015, Palace Resorts extended its brand to Jamaica with a new property that replaced the Jamaica Sunset Grande in Ocho Rios following a multimillion-dollar construction project. “Moon Palace Jamaica Grande has been a great addition to the Palace Resorts portfolio,” said Halpern. “Not only is Jamaica a well-known destination, but a great place to invest in. As this was an iconic property in Ocho Rios, it has been well received by all guests staying at the resort,” she said.
As with all Palace Resorts, the Jamaica property features an array of premium public areas, including an Awe Spa, which company officials said is Ocho Rios’ largest such facility. The resort has become a hot spot on Jamaica’s resort-intensive North Coast. Recent celebrity guests included American radio personality Angie Martinez, “Orange is the New Black” actor Berto Colon, “Real Housewives of Atlanta” star Nene Leakes and Bob Guiney from “The Bachelor.”

And like other Palace properties, top-shelf entertainment is a standard at the Moon Palace Jamaica Grande. Performers have already included OMI & Shaggy. On Feb. 24, Survivor will entertain guests at the resort’s Grand Ballroom. On April 1, Jamaican entertainer Sean Paul is scheduled to take the stage.

Business has been brisk, Halpern said. “Moon Palace Jamaica Grande continues to see a significant increase in guests, [with] record highs [in the number] of travelers visiting Jamaica during the 2016 holidays.”
Palace Resorts views travel agents as “key players in the industry” who provide extraordinary value to both hotel companies and their own clients, said Kathy Halpern, the company’s vice president of sales and marketing.

The company relies on travel agents to sell its Mexico and Jamaica resorts and provides tools, programs and services to help them maximize their sales. “We have Pro Specialist Agent, an exclusive program that educates travel agents and provides personalized informative support,” said Frank Corzo, vice president of field sales.

Palace also offers agents an array of other educational platforms, including the Palace Experience Global Conference, a three-day forum enabling travel advisors to immerse themselves in educational seminars and sales-driven workshops, and participate in team-building activities sponsored by the company’s philanthropic organization, the Palace Foundation.


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Travel Magazine: Living The Palace Life
Living The Palace Life
The company continues to take the all-inclusive resort concept to new heights
Travel Magazine
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